Terms and Conditions

Website Policies

We do not send random marketing emails to personal email addresses (spam). Session cookies are used to keep track of items that are being purchased only - no personal or credit card information is stored in the cookies. The session cookies expire once you close your browser.

Privacy Policy

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will share the data we collect with our Merchants solely for the purpose of fulfilling your order. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 under which we are registered. We will not sell, share, or rent this information to others other than as disclosed in this statement. By ordering through our website you consent to the collection and processing of your personal details by us.

Website Content

The images and text on the CustomLids website are the subject of copyright law. Under no circumstances may any images, names, logos, graphics, text or the like, be reproduced, copied, modified, up/downloaded or distributed in anyway, without the express written permission of CustomLids and the copyright owners.

Website Usage

CustomLids will not be held liable for any damages or compensation of any kind arising out of your use of, or inability to use this site.

Product Information

All product information is correct at the time of going to publication. CustomLids reserve the right to update the on-line catalogue at any time without prior notice to users. Colours, styles and fabrics shown are intended to give guidance only, as on-line images and colours cannot be wholly accurate.

Shipping Limitations

CustomLids is unable to ship to the following countries: Afghanistan, Belarus, Burma, Cuba, Congo, Cote d'Ivorie, Iran, Iraq, Ivory Coast, Lebanon, Liberia, Myanmar, North Korea, Serbia, Sudan, Syria, Zimbabwe, Yugoslavia.  This list is none exhaustive.

Returns and Refunds

Customlids must be informed immediately upon receipt of goods if they arrive damaged. Customers have the right to cancel, within 7 days, where unused merchandise, in its original condition and packaging needs to be returned. A levy of 30% will be charged for goods not returned in their original packaging. Goods that have been used cannot be returned or exchanged unless they are defective, in which case they will be covered by a manufacturers warranty. All refunds must be supported by the original sales documents. Goods returned from outside the EC must be marked clearly "MAIL ORDER GOODS FOR EXCHANGE - NO DUTY" on the packaging. Goods returned from outside the UK for exchange, may be liable to a further postage charge to cover the cost of shipping for the replacement item(s). Proof of posting is not proof of receipt - please use a suitably insured courier - the goods belong to you until they are received by us. Please do not send returns without first contacting us by telephone or EMAIL