FREE UK DELIVERY ON ALL ORDERS OVER £15 |  EASY RETURNS ON ALL ORDERS  |   ALL OFFICIAL PRODUCTS FROM THE UK  |  INDEPENDENT RETAIL STORE

FAQs

To help answer your queries as quickly as possible, we have rounded up our most common FAQs. You can check them out below. If your question remains, don’t hesitate to get in touch by calling 0191 232 64 54 or contacting us through our online form.

 

How much does delivery cost?

We offer free UK delivery on all orders over £15. For orders under £15, UK delivery is charged at £4.99. 

We also offer international delivery. The countries we ship to can be viewed in the delivery section below the sub total in the check out. Simply click ‘change’ and choose your country from the drop-down menu to generate a delivery quote.

Please note that Custom Lids Limited cannot be held responsible for any taxes or any other charges the customer’s country may impose for importation of the customer’s order. Please contact your country’s custom office to check if you are liable to incur charges.

 

Which countries do you deliver to?

We deliver to countries around the world. To check if we deliver to your country, add your items to your bag and go to the check out. There, in the delivery section, you can select your country from a drop-down list. If your country does not feature, we unfortunately do not deliver there.

 

Can I visit you in-store?

Yes. We have a store in Newcastle-Upon-Tyne—details can be found below:

Custom Lids,

247-251 Westgate Road,

Newcastle Upon Tyne,

NE4 6AH

We’re open Monday – Saturday, 9AM to 5.30PM.

 

Can I get my order delivered to an alternative address?

Yes, you can enter the address you’d like your order to be delivered to at the checkout. 

 

Where is my parcel?

We aim to deliver UK orders within 1-3 working days. For overseas orders, we aim to deliver within 3-10 working days. 

If you still haven’t received your order after this time has passed, get in touch using our online form or call 0191 232 64 54.

 

Do you offer any discount codes?

At the moment, we offer a 10% discount code for newsletter sign-ups. You can sign up to our newsletter using the field at the bottom of the page.

We also offer a £1 discount for every customer who likes our Facebook Page. Details of this can be found at the checkout.

 

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