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Returns Policy

If you are unhappy with your purchase or you have a problem, please contact us and we aim to do our best to put the matter right.
 
You can return any unused item within 90 days of purchase and we will happily replace the item or give a full refund for it. All items must be unused and in their original condition with all the original packaging.
 
Please note that the customer is responsible for the costs of returning the goods to us unless we have made a mistake or the item is faulty.
 
We regret that we cannot accept any returns on Base Layers, Socks and Underwear due to hygiene reasons.
 
Please send all returns completed with the original sales receipt and our returns form filled out correctly to;
 
Custom Lids Ltd
247-251 Westgate Road
Newcastle Upon Tyne
Ne4 6AH
United Kingdom

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